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phone: 1300 2 INVITE

Frequently Asked Questions

What are your payment options?
We accept credit cards, PayPal and Afterpay.

Cancellations

For custom designs and special orders:
We offer free cancellations before the point of production for personalised items.


Unfortunately, if production has commenced and / or we have sent you a proof, we’re unable to offer cancellations. We make sure that your personalised orders are perfectly suited for you, which often means they can’t be resold.


For non-custom products:
These orders can be cancelled prior to the item being despatched. Although once it is in the delivery system, the order cannot be cancelled. Please note that our commitment to fast turnaround for our clients means that some orders are packed and processed on weekends!

Returns

If your order contains an error, unfortunately we’re unable to provide a refund or exchange if the product matches the previously approved proof. If the error is a fault of ours, we’re more than happy to provide a refund or replacement product. Please find the ‘Errors’ section on this page for further information.


For change of mind, Little Dance is under no obligation to issue a refund.


What happens if my item is damaged in transit?
We put in the utmost care to pack our items so that they arrive undamaged and we must say we have a wonderful track record.
However on very few occasions items can get damaged in transit that are beyond our control. If this happens please email through photos of the damaged item and packaging for review.

What is your turn-around time?
Standard orders of stocked items are despatched within 1-3 business days on the next available packing day. Special orders are subject to change.
Personalised items are despatched within 1-5 business days from final proof approval. A proof is generally provided within 72 hours, but this is subject to vary.


Do you offer rush service?
Here at Little Dance, we pride ourselves on our fast turn-around times and quality customer service. We don’t offer a rush service as we already work to the fastest standards possible for our customers’ convenience.

How do I get in touch?

For fastest response times, please email us at hello@littledance.com.au

Communication
Email is the most efficient form of communication. It also provides us with a reference point for instructions and details your exact request.


Our experience has shown that this is far more efficient than trading calls and leaving messages for our clients.


Accordingly, the email address that you provide us with when ordering will be used as the primary means of communication with you. We suggest that you check your email regularly for updates and if you haven't heard from us and are expecting an email please check your spam folder in the case we end up there.

Custom Orders

Most of the time we can accommodate custom requests. You can supply inspirational images for a Little Dance custom item by emailing your inquiry along with images to sales@littledance.com.au.

 

What if there is an error with my order?
If the error is our mistake, then of course we will replace at no charge.
If the error is made by the customer, the order will be remade at the customers cost.

 

Errors include:
- Incorrect information entered during the order process
- Receiving and approving of a proof containing an error, regardless of the text that has been entered


Please check the spelling, details and layout carefully as the onus is on you that all these details are correct.